Privacy Policy

Eleventh Hour Concierge Ltd is committed to protecting and respecting your privacy.

This policy explains how we collect, use, and safeguard your personal information when you engage with our services or visit our website. It is intended to comply with the requirements of the UK General Data Protection Regulation and other applicable data protection laws.

Who We Are

Eleventh Hour Concierge Ltd is the data controller responsible for your personal information.

Information We Collect

We may collect and process personal information in the following ways:

Information you provide directly

• When you contact us via email, telephone, or website enquiry forms
• When you request information about our services or engage us as a client

Information collected automatically

When you use our website, we may collect certain technical data, including:

• IP address and approximate location
• Device type, browser, and operating system
• Pages visited and how you navigate the site
• Referral sources

How We Use Your Information

Your personal data is used to:

• Respond to enquiries and deliver our concierge services
• Manage client relationships with discretion and efficiency
• Operate, maintain, and improve our website and services
• Carry out internal administration and record-keeping
• Conduct analytics and, where appropriate, marketing activity

We do not trade, sell, or rent your personal information. We will only share it where necessary to provide our services or where legally required.

Confidentiality and Data Security

Discretion is central to our service. We apply appropriate technical and organisational safeguards to protect your information from unauthorised access, loss, or misuse.

Access to personal data is strictly limited to those who require it for legitimate business purposes, and all data is stored using secure systems.

Data Retention

We retain personal information only for as long as is reasonably necessary for the purposes for which it was collected. In most cases, this will not exceed two years, unless a longer period is required to meet legal, regulatory, or contractual obligations.

Cookies

Our website uses cookies and similar technologies to enhance user experience and understand how visitors interact with our site. This may include services such as Google Analytics.

Further details are available in our Cookie Policy.

Your Rights

You have rights in relation to your personal data, including the right to:

• Access the information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Restrict or object to certain types of processing
• Withdraw consent for marketing communications at any time
• Raise a concern with the Information Commissioner's Office

Contact

For any questions regarding this policy or your personal data, please contact:

Eleventh Hour Concierge Ltd
Email: info@eleventh-hour.co.uk

We may request proof of identity before fulfilling certain requests. All valid requests will be handled within one month.

Updates to This Policy

We may revise this Privacy Policy periodically. Any updates will be published on this page, and we encourage you to review it from time to time.